John Brown

Senior Consultant – ASENSO Management Services Pty Ltd

John has accumulated over 25 years experience as an executive manager in a number of international information technology and related global service organizations. John held executive director positions with Digital Equipment Corporation, Data General Corporation and Storage Technology. He has consulted to Fujitsu Australia on service business development and service delivery profit performance.

Throughout his career John developed his service business experience and understanding from hands on management, international executive management and the study and application of leading edge service business techniques.

John has a background in electronics and communications engineering. His earlier years were spent in Television broadcasting and then moved into the IT industry.

John has been successful in: providing strategic leadership; effecting change through management; building effective management teams and achieving business results. He has been recognized by past employers as an innovator in service management. He understands the relationship between delivering service value, achieving profit targets and business growth versus ensuring customer loyalty and increased customer satisfaction. John participated in a series of Harvard Business School service management programs, the content of which is acknowledged as providing service management with leading edge service industry knowledge.

John’s interests include the restoration of classic cars and ocean yacht racing.